27 FILTER INSTALLATION AND USER GUIDE BARRIE ● ONTARIO ● CANADA 705.733.8900 WWW.EXCALIBURWATER.COM Problem Possible Cause Solution 8. Control valve uses too much regenerant a. Improper refill setting a. Check refill setting b. Improper program settings b. Check program setting to make sure they are specific to the water quality andapplication needs c. Control valve regenerates frequently c. Check for leaking fixtures that may be exhausting capacity or system is undersized 9. Residual regenerant being delivered to service a. Low water pressure a. Check incoming water pressure – water pressure must remain at minimum of 25 psi b. Incorrect injector size b. Replace injector with correct size for the application c. Restricted drain line c. Check drain line for restrictions or debris and clean 10. Excessive water in regenerant tank a. Improper program settings a. Check refill setting b. Plugged injector b. Remove injector and clean or replace c. Drive cap assembly not tightened in properly c. Re-tighten the drive cap assembly d. Damaged seal/ stack assembly d. Replace seal / stack assembly e. Restricted or kinked drain line e. Check drain line for restrictions or debris and or un-kink drain line f. Plugged backwash flow controller f. Remove backwash flow controller and clean or replace g. Missing refill flow controller g. Replace refill flow controller 11. Control valve fails to draw in regenerant a. Injector is plugged a. Remove injector and clean or replace b. Faulty regenerant piston b. Replace regenerant piston c. Regenerant line connection leak c. Inspect regenerant line for air leak d. Drain line restriction or debris cause excess back pressure d. Inspect drain line and clean to correct restriction e. Drain line too long or too high e. Shorten length and or height f. Low water pressure f. Check incoming water pressure – water pressure must remain at minimum of 25 psi 12. Water running to drain a. Power outage during regeneration a. Upon power being restored control will finish the remaining regeneration time. Reset time of day. b. Damaged seal/ stack assembly b. Replace seal/ stack assembly c. Piston assembly failure c. Replace piston assembly d. Drive cap assembly not tightened in properly d. Re-tighten the drive cap assembly 13. E1 = Control unable to sense motor movement a. Motor not inserted full to engage pinion, motor wires broken or disconnected a. Disconnect power, make sure motor is fully engaged, check for broken wires, make sure two pin connector on motor is connected to the two pin connection on the PC Board labeled MOTOR. Press NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect. b. PC Board not properly snapped into drive bracket b. Properly snap PC Board into drive bracket and then Press NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect. c. Missing reduction gears c. Replace missing gears
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