26 FILTER INSTALLATION AND USER GUIDE BARRIE ● ONTARIO ● CANADA 705.733.8900 WWW.EXCALIBURWATER.COM TROUBLESHOOTING Troubleshooting Procedures Problem Possible Cause Solution 1. No Display on PC Board a. No power at electric outlet a. Repair outlet or use working outlet b. Control valve Power Adapter not plugged into outlet or power cord end not connected to PC board connection b. Plug Power Adapter into outlet orconnect power cord end to PC Board connection c. Improper power supply c. Verify proper voltage is being delivered to PC Board d. Defective Power Adapter d. Replace Power Adapter e. Defective PC Board e. Replace PC Board 2. PC Board does not display correct time of day a. Power Adapter plugged into electricoutlet controlled by light switch a. Use uninterrupted outlet b. Tripped breaker switch and/or b. Reset breaker switch and/ or GFI switch c. Power outage c. Reset time of day. If PC Board has battery back up present the battery may be depleted. See Front Cover and Drive Assembly drawing for instructions. d. Defective PC Board d. Replace PC Board 3. Control valve regenerates at wrong time of day a. Power outage a. Reset time of day. If PC Board has battery back up present the battery may be depleted. See Front Cover and Drive Assembly drawing for instructions. b. Time of day not set correctly b. Reset to correct time of day c. Time of regeneration set incorrectly c. Reset regeneration time 3. Time of day flashes on and off a. Power outage a. Reset time of day. If PC Board has battery back up present the battery may be depleted. See Front Cover and Drive Assembly drawing for instructions. 4. Control valve does not regenerate when the correct button is depressed and held. a. Broken drive gear or drive cap assembly a. Replace drive gear or drive cap assembly b. Broken Piston Rod b. Replace piston rod c. Defective PC Board c. Defective PC Board 5. Control valve does not regenerate automatically but does when the REGEN button is depressed and held. a. Bypass valve in bypass position a. Turn bypass handles to place bypass in service position b. Incorrect programming b. Check for programming error c. Defective PC Board c. Replace PC Board 6. Unfiltered water is being delivered a. Bypass valve is open or faulty a. Fully close bypass valve or replace b. Media is exhausted due to high water usage b. Check program settings or diagnostics for abnormal water usage c. Water quality fluctuation c. Test water and adjust program values accordingly g. Damaged seal/stack assembly g. Replace seal/stack assembly h. Control valve body type and piston type mix matched h. Verify proper control valve body type and piston type match i. Fouled media bed i. Replace media bed 7. Water running to drain a. Power outage during a. Upon power being restored control will finish the remaining b. Damaged seal/ stack assembly b. Replace seal/ stack assembly c. Piston assembly failure c. Replace piston assembly d. Drive cap assembly not tightened d. Re-tighten the drive cap assembly
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