26 SOFTENER INSTALLATION AND USER GUIDE BARRIE • ONTARIO • CANADA 705.733.8900 WWW.EXCALIBURWATER.COM 7.2) Troubleshooting Procedures Problem Possible Cause Solution 1. No Display on PC Board a. No power at electric outlet a. Repair outlet or use working outlet b. Control valve Power Adapter not plugged into outlet or power cord end not connected to PC board connection b. Plug Power Adapter into outlet orconnect power cord end to PC Board connection c. Improper power supply c. Verify proper voltage is being delivered to PC Board d. Defective Power Adapter d. Replace Power Adapter e. Defective PC Board e. Replace PC Board 2. PC Board does not display correct time of day a. Power Adapter plugged into electricoutlet controlled by light switch a. Use uninterrupted outlet b. Tripped breaker switch and/or b. Reset breaker switch and/ or GFI switch c. Power outage c. Reset time of day. If PC Board has battery back up present the battery may be depleted. See Front Cover and Drive Assembly drawing for instructions. d. Defective PC Board d. Replace PC Board 3. Display does not indicate that water is flowing. Refer to user instructions for how the display indicates water is flowing a. Bypass valve in bypass position a. Turn bypass handles to place bypass in service position b. Meter is not connected to meter connection on PC Board b. Connect meter to three pin connection labeled METER on PC Board c. Restricted/ stalled meter turbine c. Remove meter and check for rotation or foreign material d. Meter wire not installed securely into three pin connector d. Verify meter cable wires are installed securely into three pin connector labeled METER e. Defective meter e. Replace meter f. Defective PC Board f. Replace PC Board 4. Time of day flashes on and off a. Power outage a. Reset time of day. If PC Board has battery back up present the battery may be depleted. See Front Cover and Drive Assembly drawing for instructions. 5. Control valve does not regenerate when the REGEN button is depressed and held. a. Broken drive gear or drive cap assembly a. Replace drive gear or drive cap assembly b. Broken Piston Rod b. Replace piston rod c. Defective PC Board c. Defective PC Board 6. Control valve does not regenerate automatically but does when the REGEN button is depressed and held. a. Bypass valve in bypass position a. Turn bypass handles to place bypass in service position b. Meter is not connected to meter connection on PC Board b. Connect meter to three pin connection labeled METER on PC Board c. Restricted/ stalled meter turbine c. Remove meter and check for rotation or foreign material d. Incorrect programming d. Check for programming error e. Meter wire not installed securely into three pin connector e. Verify meter cable wires are installed securely into three pin connector labeled METER f. Defective meter f. Replace meter g. Defective PC Board g. Replace PC Board
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