27 SOFTENER INSTALLATION AND USER GUIDE BARRIE • ONTARIO • CANADA 705.733.8900 WWW.EXCALIBURWATER.COM Problem Possible Cause Solution 7. Hard water is being delivered a. Bypass valve is open or faulty a. Fully close bypass valve or replace b. Media is exhausted due to high water usage b. Check program settings or diagnostics for abnormal water usage c. Meter not registering c. Remove meter and check for rotation or foreign material d. Water quality fluctuation d. Test water and adjust program values accordingly e. No regenerant or low level of regenerant in regenerant tank e. Add proper regenerant to tank f. Control fails to draw in f. Refer to Trouble Shooting Guide number 12 g. Insufficient regenerant level in regenerant tank g. Check refill setting in programming. Check refill flow control for restrictions ordebris and clean or replace h. Damaged seal/stack assembly h. Replace seal/stack assembly i. Control valve body type and piston type mix matched i. Verify proper control valve body type and piston type match j. Fouled media bed j. Replace media bed 8. Control valve uses too much regenerant a. Improper refill setting a. Check refill setting b. Improper program settings b. Check program setting to make sure they are specific to the water quality andapplication needs c. Control valve regenerates frequently c. Check for leaking fixtures that may be exhausting capacity or system is undersized 9. Residual regenerant being delivered to service a. Low water pressure a. Check incoming water pressure – water pressure must remain at minimum of 25 psi b. Incorrect injector size b. Replace injector with correct size for the application c. Restricted drain line c. Check drain line for restrictions or debris and clean 10. Excessive water in regenerant tank a. Improper program settings a. Check refill setting b. Plugged injector b. Remove injector and clean or replace c. Drive cap assembly not h d l c. Re-tighten the drive cap assembly d. Damaged seal/ stack assembly d. Replace seal/ stack e. Restricted or kinked drain line e. Check drain line for restrictions or debris and or un-kink drain line f. Plugged backwash flow controller f. Remove backwash flow controller and clean or replace g. Missing refill flow controller g. Replace refill flow controller 11. Control valve fails to draw in regenerant a. Injector is plugged a. Remove injector and clean or replace b. Faulty regenerant piston b. Replace regenerant piston c. Regenerant line connection leak c. Inspect regenerant line for air leak d. Drain line restriction or debris cause excess back pressure d. Inspect drain line and clean to correct restriction e. Drain line too long or too high e. Shorten length and or height f. Low water pressure f. Check incoming water pressure – water pressure must remain at minimum of 25 psi 12. Water running to drain a. Power outage during regeneration a. Upon power being restored control will finish the remaining regeneration time. Reset time of day. b. Damaged seal/ stack assembly b. Replace seal/ stack assembly c. Piston assembly failure c. Replace piston assembly d. Drive cap assembly not tightened in properly d. Re-tighten the drive cap assembly
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